Privacy Policy

1. Our commitment

Shivayog Tech Solutions respects your privacy. We collect only the information we need in order to respond to enquiries and carry out our work, we use it only for the purposes described below, and we do not sell personal data to anyone.

We handle personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 together with the rules made under them.

2. Information we collect

Information you give us

When you submit an enquiry through this website, we collect:

• your name;
• your organisation (if provided);
• your phone number and email address;
• the enquiry type and the state or district you mention;
• the content of your message.

You may also give us personal data if you contact us directly by phone or email.

Information collected automatically

Like most websites, our hosting provider's server logs may record technical information such as your IP address, browser type, device type, referring page, and the pages you visit, together with the date and time. This is used for security, diagnostics and understanding general usage patterns.

Information we do not collect here

This website does not take payments and does not ask for financial account details, card details, Aadhaar or other government identifiers. Please do not submit such details through the enquiry form.

3. How we use your information

• to respond to your enquiry and communicate with you about it;
• to assess and prepare a proposal or execution plan where relevant;
• to carry out and administer services where an engagement proceeds;
• to maintain our own business records;
• to keep the website secure and functioning correctly;
• to comply with legal, regulatory or statutory obligations.

We do not use your details for unrelated marketing without your consent.

4. Basis on which we process your data

We process personal data on the basis of the consent you give when you voluntarily submit an enquiry, and for the legitimate purposes connected with responding to it. Where processing is necessary to perform a contract or to comply with a legal obligation, we rely on that basis.

You may withdraw your consent at any time by writing to us at contact@shivaaycreations.in. Withdrawal does not affect processing already carried out.

5. Cookies and similar technologies

This website does not set advertising or tracking cookies of its own, and does not run third-party advertising or analytics profiling scripts.

Your browser may store limited technical data required for the page to display correctly. Embedded third-party content (see below) may set its own cookies, which are governed by that provider's policy. You can control or delete cookies through your browser settings.

6. Third-party services embedded on this site

• Google Fonts — used to load typefaces. Your browser requests these files from Google, which may involve your IP address being processed by Google.
• Google Maps — used on the Contact page to show our office locations. If you interact with the map, Google may process data in accordance with its own privacy policy.

We do not control these services. Please refer to the relevant provider's privacy policy for details.

7. Sharing and disclosure

We do not sell, rent or trade personal data. We may share it only:

• with our own staff and field teams who need it to respond to or deliver on your enquiry;
• with M/s Shivaay Creations and group personnel where necessary for the same purpose;
• with service providers who host or support our systems, under appropriate confidentiality terms;
• where we are required to do so by law, court order or a competent authority;
• where necessary to establish, exercise or defend legal claims.

Where an engagement proceeds and submissions to government systems are required as part of the project, information is shared with the relevant authorities strictly for that purpose.

8. How long we keep your data

We keep enquiry data only for as long as needed for the purpose it was collected, and thereafter for as long as required to meet legal, contractual, accounting or record-keeping obligations. When it is no longer needed, it is deleted or anonymised.

9. Security

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction, including restricting access to those who need it. However, no transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your rights

Subject to applicable law, you may:

• ask what personal data of yours we hold and how it is being used;
• ask us to correct data that is inaccurate, incomplete or out of date;
• ask us to erase data where we no longer have a lawful reason to keep it;
• withdraw consent you previously gave;
• raise a grievance about how your data has been handled.

To exercise any of these, write to contact@shivaaycreations.in. We may need to verify your identity before acting on a request, and we will respond within the period required by applicable law.

11. Children

This website is intended for business and professional use and is not directed at children. We do not knowingly collect personal data of children. If you believe a child has provided us data, please contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when published on this page, and the “last updated” date above will be revised. Please review this page periodically.

13. Grievances and contact

For any question, request or grievance relating to your personal data or this policy, contact:

• Shivayog Tech Solutions
• 155, Narayan Nagar, Near Jain Mandir, Hoshangabad Road, Bhopal - 462026, Madhya Pradesh
• Sales enquiries: sachin.thakur@shivaaycreations.in
• Customer support: contact@shivaaycreations.in
• Phone: +91 95190 99220 · +91 97130 99220

If you are not satisfied with our response, you may escalate the matter to the competent authority under applicable Indian data protection law.